Frequently Asked Questions
About the Trial
Still have questions? Contact Us
Does the trial require a credit card?
No. Trials are completely risk-free.
How does the free 30-day trial work?
Our trial accounts are fully functional and good for 30 days. To start a trial,
simply choose the number of starting user licenses that you require and we will
instantly activate your account. Near the end of your trial we will remind you to
upgrade to a live account. At that time, if you choose to upgrade, you will enter
your billing information and we will bill you for the number of users in your trial
plan. You can convert to a live account anytime before your trial expires and all
your data will carry over.
How does your licensing work?
We charge a flat monthly rate for each user license. We find this offers better
flexibility for our customers rather than forcing them into buckets with unneeded
users or features. In the case of massive storage utilization, over 2 GB per user
license, we charge $1.00 per GB per month for the overage amount. For example, a
10 user account can utilize up to 20GB of storage total before incurring additional
storage fees. We offer monthly plans as well as discounted annual plans.
Do I have to sign a long-term contract?
Absolutely not, you may cancel at any time.
Can I adjust the number of my user licenses?
Yes, you can add or remove user licenses from your account at anytime. If you are
using a trial account the number of licenses that you have allocated will determine
your starting plan. If you have a live account you will be prompted for payment
when you want to add your new licenses. If your remove licenses your next monthly
statement will reflect the change.
What types of payment do you accept?
We accept Visa, MasterCard, Discover and American Express.
What web browsers do you support?
We support Internet Explorer 7, 8 and 9 along with recent versions of Firefox, Safari,
Chrome and Opera. If you are using Internet Explorer 7 or 8, we strongly recommend
upgrading to version 9 for the best performance and user experience.
What is RedCritter Tracker?
RedCritter Tracker an innovative, gamified project management solution specifically
designed for the Agile software development methodology.
Can I use RedCritter Tracker for managing other types of projects?
RedCritter Tracker is great for managing any type of To-do style project for a single
person, a team or even multiple teams. It might not be a perfect fit for traditional
project management, but you can try it for free so give it a shot.
What makes RedCritter Tracker special?
RedCritter Tracker helps you effortlessly handle multiple teams and projects and
has gamification built in. It also has the convenient ability to track time at the
task level for your billing purposes. RedCritter Tracker is the only project management
solution that includes a rewards store and badges that can be earned by your team.
Who manages the Rewards Store?
The Rewards Store is your company’s private store. It’s an optional feature that
you may choose to enable. We provide everything you need to manage your Rewards
Store. It’s up to you what you offer. It is also up to you to fulfill rewards store
purchases by your employees.
Why is the Rewards Store important for project management?
The Rewards Store is a powerful capability for any project manager. It allows them
to assign points to any task. When these tasks are completed successfully the points
are distributed. Imagine having an easy way to motivate and reward your team for
completing important tasks!
How are badges awarded?
RedCritter Tracker automatically awards badges when certain conditions are met.
There are 50 badges in all for your company to unlock. Badges are awarded for a
variety of things including newbie tasks, team work and exemplary performance.
Why are badges important for project management?
Badges are an easy way to motivate and engage your team. They provide an interesting
way for your team members to show off their accomplishments.
Do you offer a hosted version?
Do you offer an on-premises version?
What is included in the Enterprise version?
The Enterprise version includes additional user licenses as well as project copy
and undelete features.
Is there a money-back guarantee?
Our on-premises version includes a 30-day unconditional money-back guarantee. If
you aren’t totally satisfied we will refund your purchase.